Shipping policy

We offer free delivery Australia wide for all our products. Our carriers represent our company and we only ship with the most reliable and cost-effective carriers.

We offer low cost shipping ($5.00 AUD) worldwide, and free shipping on all orders over $100

Painting Diamonds ships products as quickly as humanly possible from the time of your order, we endeavour to dispatch all orders within 48 hours from time of payment.

​If delivery address is unattended or you cannot be available to accept delivery, you need to contact the courier directly with instructions; "Authority to Leave" goods if unattended. Please note this will void Painting Diamonds and the courier's liability that covers any loss, theft or damage to your item.

​Painting Diamonds will deliver items by way of couriers. We require a street address for all deliveries, as we cannot deliver items to a PO Box. All deliveries are to front door and ground level only unless there is access to a lift. If access is difficult or not to ground floor, we need to know in advance as additional charges may apply.

​It is the customer's responsibility to ensure the lift has sufficient access space.

​Our courier costs include full insurance for products that are lost or damaged during transit.